Lifetime Free Full Unit Replacement
After the 60-day free return period, you will enjoy Free Full Unit Replacement for life.
Carbon Privileges
Everything in our standard coverage, plus exclusive lifetime benefits for Air Carbon owners.
Lifetime Free Full Unit Replacement
If a manufacturing defect is verified in your Air Carbon after the 60-day return window, you are entitled to a one-time free full unit replacement. Upon OAS verification, your replacement chair will be shipped immediately once the return package is picked up by the carrier.
Whatâs Not Covered:
Accidental damage, misuse, improper storage, unauthorized modifications, water damage beyond usage guidelines, normal wear and tear, cosmetic damage, or issues caused by impact, overloading, or abuse.
Validity: Lifetime / No Expiration
Lifetime Free Wear-and-Tear Parts Replacement
Enjoy a one-time free replacement for designated wear-and-tear parts during your lifetime ownership. Upon OAS verification, we will cover of all designated replacement & shipping fees.
Exclusions:
This coverage applies to all standard wear-and-tear components except the motor, frame, controller, and battery.
Validity: Lifetime / No Expiration
Air Carbon Care+ VS STANDARD
Why Carbon Care+
Compare standard coverage with the exclusive lifetime benefits included with Air Carbon Care+.
Coverage
premium care
Air Carbon Care+
Standard
60-Day Free Returns or Exchanges for Defects
Included
Included
Lifetime Free Full Unit Replacement
*Available after the 60-Day Free Returns or Exchanges for Defects period
Included
Not Included
Lifetime Free Wear-and-Tear Parts Replacement
*Available at any point during your lifetime ownership
Included
In addition to the standard coverage
Not Included
5 years on the frame; 1 year on all other parts and components
After-Sale Shipping Cost
Included
It Depends
carbon care+ Process
HOW IT WORKS
1
Submit a Request
To start a Carbon Care+ claim, email contact@oasmobility.com. Please include the following information to help us review your request:
- Order number
- Product serial number (SN)
- Description of the issue
- Clear photos and/or video
2
Eligibility Review
The OAS Carbon Service Team conducts a preliminary review within 1â2 business days to categorize the issue as one of the following:
- Verified quality issue
- Eligible wear-and-tear part issue
- Excluded / non-covered issue
- Further diagnosis required
3
Service decision
Following the review, the claim will be assigned to one of the following three outcomes:
A. Approved for Full Unit Replacement
Qualifies for "Full Unit Replacement".
Evaluation Criteria:
- Verified by OAS as a product-quality defect.
- Submitted more than 60 days after delivery.
B. Approved for Wear-and-Tear Parts Replacement
Qualifies for "Wear-Part Replacement".
C. Not eligible under Air Carbon Care+
Does not qualify, proceed with the standard after-sales service plan.
4
Fulfillment
If qualified for "Full Unit Replacement":
Standard Exchange Flow
1. OAS issues return instructions and a return shipping arrangement
2. Customer sends back the original unit
3. Once the returned unit is received and inspected, OAS ships the replacement unit
If qualified for "Wear-Part Replacement":
- OAS confirms eligible part
- OAS ships the replacement part
- Installation guide/video is provided if applicable
5
Closeout
OAS updates the customer record:
- Quality exchange benefit: used / unused
- Wear-part replacement benefit: used / unused
FAQ
To maintain our premium standard of care, Air Carbon Care+ is exclusively structured around the following parameters:
- Verified Authenticity: Tailored specifically for the OAS Air Carbon model and valid only for purchased through OAS official website.
- Original Ownership: Exclusive to the original purchaser and valid solely for the owner who placed the initial order.
- Non-Transferable Peace of Mind: Benefits are tied to your personal journey; they cannot be transferred, resold, or redeemed for cash value.
It is available only for manufacturing or product quality defects confirmed by the OAS Support Team, provided the request is submitted more than 60 days after delivery.
* Why is this benefit available only after 60 days from delivery?
During the first 60 days after delivery, product-quality defects are already covered by our standard free return and exchange policy. After that, Carbon Care+ gives you one additional opportunity to receive a free full unit replacement at your lifetime ownership.
* Examples of quality defects include:
- Frame defect
- Structural failure not caused by misuse
- Motor/controller malfunction due to manufacturing defect
- Electrical failure caused by product defect
* What is not considered a quality defect?
The Lifetime Quality Exchange does not cover issues resulting from:
- Accidental damage
- Misuse/improper storage
- Unauthorized repairs or modifications
- Water damage beyond the stated operating conditions
- Cosmetic wear (such as scratches, scuffs, or discoloration)
- Normal wear and tear
- Damage caused by impact, overloading, or abuse
This benefit applies only to designated wear parts that OAS confirms have naturally worn through normal use. It does not apply to full unit replacement, quality-related defects, damage caused by misuse, or components of the core drive system. All parts are eligible except the following excluded components:
Excluded Parts
- Motor
- Frame
- Controller
- Battery
Carbon Care+ benefits have no expiration date and remain valid for the lifetime of the original owner's ownership, subject to the program terms. Each benefits may be used once only.