Return / Refund Policy

At OAS Mobility, we want you to feel confident and comfortable with your purchase. We understand that choosing the right power wheelchair is an important decision, and we're here to make your shopping experience as worry-free as possible.

If you're not completely satisfied with your purchase, our 60-Day Money-Back Guarantee allows you to request a return within 60 calendar days of receiving your items, subject to the conditions outlined below.

This policy applies to eligible products purchased directly from our official website, www.oasmobility.com. Purchases made through third-party retailers or authorized dealers are subject to their respective return policies.

Return Eligibility

To qualify for a return under our 60-Day Money-Back Guarantee, the following conditions must be met:

The return request must be submitted within 60 calendar days of product delivery.
The product must be in its original condition, without damage caused by misuse, accidents, or improper handling.
All original accessories, components, manuals, and packaging materials must be included.
Valid proof of purchase, such as an order number or purchase confirmation, must be provided.
All returns must be reviewed and authorized by OAS Mobility before the product is shipped back.
OAS Mobility reserves the right to inspect returned products and decline returns that do not meet the requirements of this policy.
The order must be delivered within the contiguous United States. Orders shipped to Alaska, Hawaii, other non-contiguous U.S. regions, or Canada are not eligible for this policy.

Refunds & Return Shipping

We aim to make the refund process simple and transparent. Eligible returns will be refunded the original purchase price of the product. Any additional costs, including but not limited to shipping fees, third-party payment processing fees, and handling charges, will be the customer's responsibility unless otherwise specified below.

Returns for Personal Reasons: If you decide to return your purchase because of a change of mind, an incorrect selection, or other reasons unrelated to product quality, return shipping costs should be your responsibility.
Returns Due to Quality Issues or Defects: If your order arrives damaged, contains a verified manufacturing defect, or includes an incorrect item shipped by OAS Mobility, we will cover the applicable return shipping costs.

Refund Method

Approved refunds will be issued to the original payment method.

How to Request a Return

To request a return, please email us at contact@oasmobility.com within 60 days of delivery, providing your order number, product model, and reason for return. Photos or videos must be required for product-related issues. Once your request is approved, we will provide return instructions and shipping details. Please do not return any items without prior authorization. After receiving and inspecting the returned product, we will process your refund to the original payment method within 3–7 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or exchange:

Accessories and Individual Components: Accessories, replacement parts, and standalone components are non-returnable. If an item arrives damaged or defective, we will provide a replacement at no additional cost, without requiring you to return the original item.
Lithium-Ion Batteries: Due to shipping safety restrictions, lithium-ion batteries are not eligible for return. If a battery arrives damaged or defective, we will arrange a free replacement without requiring a return.
Damage Caused by Improper Use: Products damaged due to misuse, accidents, improper operation, or unauthorized modifications are not eligible for return.

Order Cancellation

Orders may be canceled free of charge before shipment. For orders that have already shipped, cancellation requests will be subject to applicable shipping fees. Please contact us at contact@oasmobility.com as soon as possible if you wish to cancel your order.