14-DAY FREE TRIAL
Try Adventure Pro at home for 14 days after delivery. If it’s not the right fit, return it at no cost.
Adventure Privileges
More than a warranty — added protection designed exclusively for Adventure Pro owners.
14-DAY RISK-FREE TRIAL
Try Adventure Pro in your everyday life for 14 days from the date of delivery. Take the time to experience its comfort, handling, and fit in the places you normally go.
If Adventure Pro isn’t the right fit for you, simply contact us within the 14-day trial period to request a return. We’ll cover the return shipping cost, so you can try it with greater confidence.
*Free return shipping applies to the contiguous United States. Alaska, Hawaii, and Canada are excluded from free shipping coverage.
LIFETIME FREE PARTS REPLACEMENT
Get unlimited free part replacements for life for verified product-quality issues, with all replacement shipping costs covered by OAS. Coverage applies to all parts except the frame and battery.
What’s Not Covered:
Accidental damage, misuse or improper storage, unauthorized repairs or modifications, water damage beyond stated usage conditions, cosmetic wear, normal wear and tear, and damage caused by impact, overloading, or abuse.
Validity: Lifetime / No Expiration
Adventure Care+ VS STANDARD
Why Adventure Care+
Compare standard coverage with the exclusive benefits included with Adventure Care+.
Coverage
premium care
Adventure Care+
Standard
60-Day Free Returns or Exchanges for Defects
Included
Included
14-DAY RISK-FREE TRIAL
Included
Additional 7 Days to Decide
Not Included
7-day free trial
LIFETIME FREE PARTS REPLACEMENT
*Available at any point during your lifetime ownership
Included
In addition to the standard coverage
Not Included
5 years on the frame; 1 year on all other parts and components
After-Sale Shipping Cost
Included
It Depends
Adventure Care+ Process
HOW IT WORKS
1
Submit a Request
To start a Adventure Care+ claim, email contact@oasmobility.com. Please include the following information to help us review your request:
- Order number
- Product serial number (SN)
- Description of the issue
- Clear photos and/or video
2
Eligibility Review
Once we receive the required information, the OAS Support Team will review your request within 1–2 business days to determine whether it qualifies for a free replacement under Adventure Care+.
Replacement Eligibility:
- The issue is verified by OAS as a product-quality issue.
- The affected part is an eligible part or accessory, excluding the frame and battery
3
Review Outcome
Once the review is complete, OAS will notify you of the eligibility decision and provide the next steps based on the review result.
4
Follow-Up Action
If the Request Is Approved:
We will arrange shipment of the replacement part within 1–2 business days after approval. The replacement will be sent to the address provided in your request.
If the Request Is Not Approved:
We’ll explain the reason and handle your request under the OAS Standard Warranty.
FAQ
Adventure Care+ is exclusively available to OAS Adventure Pro owners who meet the following requirements:
- Official Purchase: Available exclusively for Adventure Pro purchased through the official OAS website.
- Original Ownership: Benefits apply only to the original purchaser and are non-transferable.
- Benefit Terms: Benefits cannot be transferred, resold, or redeemed for cash or other credits.
Any part or accessory (excluding the frame and battery) qualifies for a free replacement as long as it experiences a verified product-quality issue by OAS. This benefit is subject to no quantitative limits for the entire period you retain ownership of the product.
Excluded Parts
- Frame
- Battery
Adventure Care+ is designed to support you from the day your Adventure Pro arrives and for as long as you own it.
For the first 14 days after delivery, you can try your Adventure Pro. If you’re not satisfied for any reason, you may request a free return or exchange, with shipping costs covered by OAS.
For verified product-quality issues, Adventure Care+ also provides unlimited free part replacements for life, with replacement shipping costs covered by OAS. Coverage applies to all parts except the frame and battery.